Monday, December 8, 2008

Advice, please.

Okay, I need some advice.

Last week I ordered our Christmas cards from a company called ArtsCow. They came recommended, and the added bonus is that they are cheap. I ordered 100+ cards, and I ordered them in plenty of time to have them sent out before Christmas.

I opened my mailbox on Friday to find a package from ArtsCow. An opened package. An empty package. A WHAT-THE-HECK-IS-THIS package.

It appears that the seal on the package bust open and all 100+ cards fell out. Here's the catch: ArtsCow is headquartered in Hong Kong. My package traveled from Hong Kong, and now my 100+ Christmas cards are scattered between here and China, literally.

So, who is to blame? ArtsCow for their less than sturdy packaging? USPS for delivering a clearly open and empty package (seriously, who delivers an empty package?)? Or the Hong Kong post? And if the latter, how do I communicate my problem with them? 

I don't know what to do. I've emailed ArtsCow twice, and I am eagerly waiting to hear back from them. The website offers a phone number but it is not a functioning number (red flag!). If I don't hear back from them in 48 hours (their site stated that I would receive an email response in 48 hours), then I plan on filing a dispute with my credit card company. If that is the case then I will waltz my booty into Sam's Club and order my cards through them. That way I am doing everything in person. 

It's quite a shame, really. I hope ArtsCow pulls through, but I'm skeptical. I'll keep you all posted, but in the meantime, please let me know if you have any suggestions!


Denise said...

Um, I would be so mad. I think what you have done so far is what I would do. I don't know if I would be upset more with the company or the USPS....maybe both for different reasons. Yah I agree a non-working phone number is totally a red flag, good luck! I am doing mine through a friend!

Alyssa said...

Perhaps there was never anything in the package....I'd blame the company. Whatever the case it sucks and I'm sorry! However, you do have time to get more and get them out by Christmas. :)