Advice, please.

Okay, I need some advice.

Last week I ordered our Christmas cards from a company called ArtsCow. They came recommended, and the added bonus is that they are cheap. I ordered 100+ cards, and I ordered them in plenty of time to have them sent out before Christmas.

I opened my mailbox on Friday to find a package from ArtsCow. An opened package. An empty package. A WHAT-THE-HECK-IS-THIS package.

It appears that the seal on the package bust open and all 100+ cards fell out. Here's the catch: ArtsCow is headquartered in Hong Kong. My package traveled from Hong Kong, and now my 100+ Christmas cards are scattered between here and China, literally.

So, who is to blame? ArtsCow for their less than sturdy packaging? USPS for delivering a clearly open and empty package (seriously, who delivers an empty package?)? Or the Hong Kong post? And if the latter, how do I communicate my problem with them? 

I don't know what to do. I've emailed ArtsCow twice, and I am eagerly waiting to hear back from them. The website offers a phone number but it is not a functioning number (red flag!). If I don't hear back from them in 48 hours (their site stated that I would receive an email response in 48 hours), then I plan on filing a dispute with my credit card company. If that is the case then I will waltz my booty into Sam's Club and order my cards through them. That way I am doing everything in person. 

It's quite a shame, really. I hope ArtsCow pulls through, but I'm skeptical. I'll keep you all posted, but in the meantime, please let me know if you have any suggestions!